100% MONEY BACK GUARANTEE
Putting Customers First
At Eco Pets International we strongly believe that providing you, our valued customer, and your pet with the highest standard of excellence for product quality and customer service is the key to building a loyal relationship. Our customer-centered philosophy is embraced by every employee of our firm and is evidenced by the policies we stand behind, which include:
- 100% Money Back Guarantee. If you're not completely satisfied with any of our products, you can return it to us for a full refund, no questions asked;
- We stock virtually every product we sell in order to eliminate backorders and to get your pet supplies to you as quickly as possible (almost always within 7 business days). If you need your order to be shipped faster, you can always choose one of our Express Shipment options;
- Customer Service Support. If you have a question about a product, wish to place an order, or check on the status of your order, please e-mail us at: [email protected] and we will be happy to help you;
- No Minimum Orders. We have no restrictions on the quantity or the size of the items you order from us.
We are working very hard to develop and maintain a reputation for providing world-class customer service.
You have our commitment that we will do everything we can to ensure that your every experience with us will be a positive one.
If you are not completely satisfied with your purchase, simply return the product or the unused portion of it, in its original package, together with the original sale receipt, within 90 days of purchase. We will fully refund your money, no questions asked, or we will be glad to send you a replacement product, if you so desire. In case of a purchase online, please e-mail us at: [email protected]
. We will be happy to help you.